Refund and Exchange

By making purchases on this website you agree that we will be using a common carrier to deliver your order. We reserve the right to our choice of packaging material used in shipment; we cannot guarantee to deliver your order to a Post Office Box, to certain addresses or on certain days. 
If you receive any goods that are damaged or defective, please let us know within 30 calendar days of receiving your order. Refunds or exchanges sent in after 30 calendar days will no longer be eligible for refund or exchange. All final sales are final. To start an exchange, reach out to our customer service team by phone at 1-800-531-1037. All exchanges need to be pre-arranged and should come with the original invoice and a note explaining the reason for the exchange. We reserve the right to request photos, evidence proof of damage, especially on high priced items, as we are a small business and our stock is limited. In cases where an exact replacement isn't available, we'll ensure you receive a refund for the purchase price of the item.

For returns or exchanges of items that aren't defective or damaged, please note that the shipping costs for both returning the item to us and sending out any exchanges will be your responsibility. If you have non-defective, undamaged items you'd like to return or exchange, just contact our Customer Service at 1-800-531-1037 within 30 calendar days of delivery. Please be aware that we cannot accept returns or exchanges of non-defective merchandise if it shows any signs of wear, including stains, tears, scratches, or missing its original packaging.
In case of order cancellations or refunds, the bank issuing your credit may control when to release funds. We may terminate your purchase at any time if we believe that: You have violated our Terms & Conditions; information you have provided is false; if we suspect any fraudulent activity; improper payments; you attempt to use this website for any unlawful purposes; if we detect that your orders or payments have high levels of disputes; failure to cooperate with return investigations if any.